Privacy Policy & Terms of Service

Privacy Policy

1. Who We Are

Xylo International LLC ("we", "us", "our"), registered at 1209 Mountain Rd Pl NE, Albuquerque, NM 87110, United States, operates the website thexylo.co and provides digital marketing services including local SEO, paid advertising management, social media management, and SEO content writing. Our contact email is hello@thexylo.co.

2. Information We Collect

We collect information you voluntarily provide when you:

• Submit a contact form or free audit request (name, email, website URL, business details)
• Subscribe to our newsletter (email address)
• Communicate with us via email or social media
• Become a paying client (business information, billing details processed by our payment provider)

We also collect non-personally identifiable information automatically through cookies and analytics tools including page visits, time on site, and general geographic location (country/region level). We use Google Analytics 4 for website analytics.

3. How We Use Your Information

Information you provide is used to:

• Respond to your enquiries and deliver requested audits or services
• Send the newsletter if you have subscribed (you may unsubscribe at any time)
• Deliver and manage the digital marketing services you have engaged us for
• Improve our website and service offerings based on aggregate usage data

We do not sell, rent, or share your personal information with third parties for marketing purposes. Ever.

4. Cookies

Our website uses cookies to improve user experience and gather analytics data. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality. We use Google Analytics cookies (anonymized IP) and session cookies for website function only.

5. Data Storage and Security

Your data is stored on secure servers. Contact form submissions are processed through Formspree. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. No internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Unsubscribe from marketing communications at any time

To exercise these rights, contact us at hello@thexylo.co.

7. Third-Party Links

Our website may contain links to third-party websites (social media platforms, partner sites). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

Terms of Service

1. Acceptance of Terms

By accessing or using thexylo.co or engaging The Xylo International for services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services

The Xylo International provides digital marketing services including but not limited to local SEO, paid advertising management, social media management, and SEO content writing. Specific services, deliverables, and timelines are defined in individual service agreements with each client.

3. No Guarantee of Results

While we have a strong track record of producing results across our client portfolio and internal sites, we cannot guarantee specific ranking positions, traffic levels, or revenue outcomes from SEO or digital marketing services. Search engine algorithms are outside our control and can change. Results vary by market, industry, competition level, and website factors. Any case studies or examples shared represent past performance and are not guarantees of future results.

4. Client Responsibilities

Clients are responsible for:

• Providing accurate information about their business and website
• Granting necessary access to website, analytics, and advertising accounts
• Timely payment of agreed fees
• Ensuring their business, products, and website comply with applicable laws and platform policies

5. Intellectual Property

All content on thexylo.co including text, graphics, and branding is the property of The Xylo International and may not be reproduced without permission. Content and deliverables created for clients during the engagement become the client's property upon full payment, as specified in the individual service agreement.

6. Limitation of Liability

The Xylo International shall not be liable for indirect, incidental, special, consequential, or punitive damages resulting from use of our services or website. Our total liability in any matter shall not exceed the fees paid to us in the three months prior to the claim.

7. Governing Law

These terms shall be governed by applicable law. Any disputes arising from these terms or our services shall be resolved through good-faith negotiation before any formal legal proceedings.

8. Contact

Questions about these terms or our privacy policy can be directed to Xylo International LLC at 1209 Mountain Rd Pl NE, Albuquerque, NM 87110, or by email: hello@thexylo.co